'Our supplier has them frozen before we buy them. On Reddit, a Buffalo Wild Wings manager said the chain used frozen chicken to ensure the meat didn't go bad. Nonetheless, Buffalo Wild Wings closed the location temporarily for cleaning and sanitization. 'The center where the restaurant is located is undergoing significant construction and we are confident it was directly related,' the company said in a statement. 'It was disgusting.' The incident didn't stop her friends from ordering food, which was complimentary.īuffalo Wild Wings claimed the ordeal was an isolated incident and blamed the rat's appearance on nearby construction. 'It was big.' A manager came by and scooped up the rodent using two plates. 'I knew the rat was going to be injured because it hit like a Mack truck,' Norman told NBC Los Angeles. Next thing she knew, a live rat had fallen from the ceiling directly onto her table. Before the group could even order, Norman heard a noise coming from above. She and some friends headed to a local Buffalo Wild Wings to watch the Women's World Cup. In 2019, Alisha Norman was vacationing in southern California to celebrate her birthday. The customer, Najjar Abdullah Jr., filed a lawsuit for discrimination. Then, in March 2020, The Milwaukee Journal Sentinel reported on an incident in which a Buffalo Wild Wings security guard - who didn't actually have a private security license, but did have a criminal case open against him - pepper-sprayed a man who walked in to place a to-go order. This time, Eater reported that it they had fired two managers at a location in Naperville, Illinois, after employees inquired about the race of a group of customers, and repeatedly tried to relocate them away from a group of regulars who did not want to sit near the black customers. Just a few months later, the company was making headlines again. Lovelace reported the conditions that allegedly arrived with the hiring of a new general manager, and says he was fired for it, after working there for 12 years. Former employee Gary Lovelace said that the work environment was 'racially hostile,' and that employees were regularly told to refuse some customers based on race, age, and disability.

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